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General FAQ’s

Regular FAQ’S

Frequently Asked Questions

  • How quickly can I expect a response?

    We aim to respond to all inquiries within 24 hours. For urgent matters, our 24/7 support team is available to assist you promptly.

  • What documents are required to get started?

    You will need a valid government-issued ID, proof of address, and any specific documents related to your account type or service request.

  • Do you offer flexible payment options?

    Yes, we provide various payment plans to suit your needs, including installment options and customized schedules for eligible customers.

  • What is the typical duration for processing?

    The duration varies based on the service. Transactions are processed instantly, while loans or approvals may take 1-3 business days.

  • Are my transactions secure?

    Yes, we use state-of-the-art encryption and fraud detection systems to ensure all your transactions are safe and secure.

  • Can I adjust my payment schedule?

    Yes, our team can help you modify your payment schedule to accommodate changes in your financial situation. Contact us for assistance.

  • How do I track my service requests?

    You can track the status of your requests through your account dashboard or by contacting our support team for updates.

  • Can I cancel a service request?

    Yes, service requests can be canceled within 24 hours of submission. Please contact support to initiate the cancellation process.

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